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Assistant Operations Manager (part-time, per diem)

Reports to: House Operations Manager

Hours: Per diem basis

 

Maynard House is a non-profit facility in Hanover, New Hampshire that provides low-cost lodging for patients and their families receiving medical treatment. Reporting to the House Operations Manager, Assistant Operations Managers are part of the staff team responsible for managing the day-to-day operations of Maynard House. This includes providing guest relations services and office administration. Per diem employees will fill in for full-time or part-time employees who might be on leave or vacations on a daily, as-needed basis.

Responsibilities:

  • Take reservations, enter reservations in the automated system, greet and check-in guests, handle payments, and assist guests as needed during their stay.

  • Enter and update data in Maynard House systems: HHK (reservation system).

  • Provide coverage, when possible, during staff absences/vacations.

  • Prepare reports (e.g. hand-off reports for the next shift).

  • Other duties as assigned.

                          

QUALIFICATIONS

Education: Bachelor’s degree or equivalent experience, preferred but not required.

 

Requirements:

  • Collaborative, team player.

  • Adaptable approach to work.

  • Comfort interacting with a variety of guests; compassion and flexibility to accommodate a broad range of guest needs; and strong interpersonal skills.

  • Excellence in organizational management; able to prioritize and achieve goals.

  • The highest personal integrity and a strong work ethic; maintains confidentiality, at all times.

  • Strong written and verbal communications skills

  • Proficiency in the use of computers for word processing, financial management, email, and the internet; willing to learn new systems.

Physical Requirements:

  • Must be physically able to perform the duties of the Position including lifting up to 25 pounds, climbing stairs, performing house cleaning tasks, bending, stooping, sitting for long periods of time, and standing to accomplish duties.

  • Must have sufficient visual acuity with correction to work effectively with computers and printed material.

  • Must have hearing acuity with correction to hear spoken communications while on the phone or in person.

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Pay Rate: $18-$20/hr.

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